The U.S. Customs can ask for additional requirements too. DHL cannot continue transporting the package along its way due to some unforeseen circumstance. Perhaps flooding in the area has stopped all traffic for several days. How long does it take for a DHL shipment hold to be resolved? . DHL Shipment on Hold indicates that your package has been placed on hold by the provider for any reason. Don't love it? CR2025 Vs CR2032 Battery What Is the Difference? Same, but in Hong Kong as well. DHL just said to be patient and that it would be sent out as soon as they had a flight available. Remember that your package may take a new route. Get a PO box online while maintaining a real street address. Why is my DHL shipment on hold in Hong Kong? An On hold is eventually resolved within a week of its occurrence. Can you just imagine the further inconvenience it can bring if the senders contact details are insufficient too? DHL delivery times are between 8 AM to 6 PM local time. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. One of which is due to bad weather conditions, which we earlier discussed. These reasons for the DHL hold may include the following: In most cases, we give a week or two for parcels to be finally delivered. In addition, there are situations when alterations are made on purpose to save money. Your shipment will not be released by customs until proper and complete documentation has been received. It is frustrating when you see that your DHL package is on hold. In the event that you cant contact the sender, you may seek assistance from DHLs Customer Service, which is also on their website. ), it can also happen within a country. I travel around the world and US. Lets get started.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-medrectangle-3','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-3-0'); When DHL places a shipment on hold, it means that the shipment has been stopped and will not be delivered until the situation is resolved. DHL Hong Kong handles 10s of millions of parcels a year. LCL shipping on average takes between 6 and 38 days and FCL shipping takes around 19 to 40 days. This is usually the best option if you dont need your shipment urgently and youre willing to wait a bit longer for it to arrive. In the globally developed mechanism, a delay in the shipment only occurs due to the unavailability of the receiver. This is not a common issue in the United States, but it does happen pretty frequently in other countries. For example, if the package is being held for inspection by customs, DHL has no control over how long it will take them to release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,600],'postalguidance_com-large-leaderboard-2','ezslot_11',107,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-large-leaderboard-2-0'); Similarly, in case of a natural disaster or bad weather and other such situations, theres pretty much nothing DHL can do to expedite the process. Any luck with this? You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. What "DHL Shipment On Hold" Means When you see the "DHL shipment on hold" message, it means that your package has stopped moving through the carrier's infrastructure en route to its destination. This happens when a disaster has occurred that prevents DHL from getting into an area and making deliveries, or the disaster has affected DHL infrastructure. Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. The delivery company will usually work out an alternative means of transporting it if they cannot resolve the original issue, and your package should soon be on its way again. You can only hope that the items will not get lost along the way. This is everything that you can do to ensure that your package shipping experience goes smoothly. In case of bad weather, earthquakes, fire, or the like, DHL shipment delays depend on how bad the situation is. | [Full] Travel Guide, How Late Does FedEx Deliver? Step inside and see how virtual mailboxes are the future of mail. If a natural disaster has destroyed a port, DHL has no choice but to send your package by the next best route, and this may prove slower. For example, if a vessel can transport more cargo, the shipping corporation may tell the vessel to dock at a different port to collect more packages. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). Although calling DHL might help alleviate these problems, it is still a tough scenario to be in. Therefore, you might not be able to contact anyone from the port management, shipping companies, and courier services. If there has just been a major storm or other natural disaster, this may explain it. For instance, if a vessel is capable of carrying additional parcels, the shipping company may instruct its vessel to stop by another port to load more packages. Have a tracking number? Unfortunately, it will create a delay, and sometimes quite a long one. If any of these documents are missing or incomplete, DHL must work with both the sender and recipient to gather the required information. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. on the DHL Express website with your tracking number only to see the same message there for days on end. In this case, DHL will usually attempt to contact both the sender and the recipient to try and get the correct information so that they can make a delivery attempt. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. It means the ship still has to wait for a slot to be able to berth. Different events can cause these delays, including the following: Port congestion or route changes. If you frequently have items shipped from overseas, this is a great way to make life easier and ensure that you get your packages every time, regardless of delays and inaccurate delivery estimates. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. Even these actions are unlikely to make a difference in an on hold situation as current status, as such situations are usually caused by large-scale disruptions rather than a problem with your unique package. You can send a maximum of 2 devices per box. Devices should be packed to minimise movement, so as to avoid short circuit or unintentional activation. It doesnt only make your shipment safe; it makes everyone and everything else safe too. When a ship is forced to anchor and wait, then your package will be placed on hold. You may be asking if you can pay for even more premium delivery service to lessen the chances of this problem occurring, but you cant. Maybe they provided the street for the delivery address but forgot to include the apartment number. However, natural disasters are a totally different scenario. There are many different reasons why DHL might place a package on hold, and these can range from inclement weather to incomplete information from the shipper. Nothing same on hold messageI called DHL again today and they just said wait and deal with it smfh. Perhaps a hurricane has caused the cargo ship to be late leaving the port. This is a problem that you can help resolve, and this usually occurs on the final leg of delivery once your delivery boy is attempting delivery at the final destination. The best thing to do is just to wait and see if the message gets updated. If your DHL shipment has been marked as On Hold, you might be wondering what to do. This often occurs on international cargo shipments. Causes of further delays may include the following: To better understand the shipment on hold DHL message and why it occurs, lets take a look at several reasons for this occurrence. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. What is the cheapest way to make shelves? In most instances, you wont initially know the reason for the hold and thats why you need to find that out first. With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. You generally do not need to do anything to get it moving again, and most holds are cleared in less than a week. Thankfully, the majority of delays last for less than a week. As a result, there will be a shipping delay. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. In the event your shipment has not arrived within 10 days after the expected delivery time, kindly contact your merchant or online shop. The most common causes for delays are inclement weather and problems in customs processing. Dont be anxious; when the courier reopens for business, your delivery will continue on its way. The DHL shipment on hold status can be frustrating because it almost always means a delay in the delivery of your package. Norway. Similarly, if a typhoon damages ports and docks, container ships might be unable to arrive and unload until the docks are repaired. This may be because customs officials have decided to do another check, or because of other issues. Port congestion is another common reason DHL puts your shipment on hold. Learn More Insights and Innovation They will be able to tell you why your shipment is on hold and what needs to be done in order for it to be released. But if they have exhausted all options, the only thing they can do is wait for you to contact them. This is somewhat a result of the reason mentioned above. Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . By Tuesday, things could be up and running like normal again. \r\n By Tuesday, things could be up and running like normal again. Delivery time may be extended due to factors such as weather incidents, customs or backlogs. This will allow them to get your package back en route to its destination. Mexico. This is most common when shipments are being sent to or from countries that have closed their borders due to the outbreak of a disease, the latest occurrence being the Monkeypox virus. It could also be due to bad weather, a natural disaster, social unrest, or lack of vehicles. However, what does it mean when you see the DHL shipment on hold message? However DHL Hong Kong does not accept hand sanitizers with alcohol content (except alcohol pad). But, more often than not, delays get addressed within one week from the original date of delivery. Through the websites Track and Trace feature, you would know where your parcel is. No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. Cancel anytime! The on hold message is often an indication that your package has stopped moving entirely, and is staying in one place. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. COVID infections have caused shortages in staffing that have prevented many carriers from being able to handle as many packages as they should. Read more below. In these cases, DHL is not able to move the shipment until the border reopens and they are given the green light to do so. 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